Operations Manager
by :  Sodexo india pvt ltd
Category : Facility Management  
Location : Indore                   Experience :  15-18   Year
Salary :  - -

 



Job Description
Role Description:
 
- Maintain a high level of customer satisfaction by ensuring that excellent service standards are attained and 
 
maintained in areas related to the contract 
 
- Establish and maintain sound business relationships with all clients to ensure maximum business retention 
 
- Effectively manage the operations assigned to ensure that high standards and operational controls are actually being 
 
maintained at all times 
 
- Visit the operations site on a regular basis and discuss operational problems as well as decide corrective measures 
 
- Comply strictly and at all times with government regulations 
 
- Prepare annual business plans and budget proposals for all clients and secure agreements for 
 
increases/renegotiations as appropriate 
 
- Participate in all scheduled meetings. Conduct meetings or lead group 
 
- Manage reports to clients on actual financial performance against budget to ensure financial objectives are met 
 
- Manage the entire financial side of the operations and achieve financial targets set for each site by controlling every 
 
financial document required to manage a unit 
 
- Maximise services provided by Sodexo for clients within the framework of contractual obligations 
 
- Appropriately follow up on client meetings and requirements with applicable correspondence, reports and proposals 
 
as necessary 
 
- Manage staff effectively through motivation, development, performance management, recruitment 
 
- Commitment to and promotion of all company procedures and policies 
 
- Ensure that facilities operations are aligned with Sodexo Indias goals and vision 
 
- Have a sound understanding of contracts and ability to interpret and amend as per business requirements
 
- Develop new initiatives in all aspects of the business 
 
- Closely liase with the activity of the Business Development team 
 
- Exchange and acquire information from internal customers and visitors in a tactful and professional manner 
 
discussions in an effective and time-efficient manner 
 
- Use appropriate grammar and writing styles to compose professionally written correspondence and expediently 
 
write reports that clearly communicate or summarize information 
 
- Notify GM-FM Operations in case of any problems or delays in projects 
 
- Maintain the confidentiality and security of all data and information relating to the facility 
 
- Develop strong working relationships and a professional and ethical attitude with all employees associated with the 
 
business 
 
Key Competencies: 
 
− BE / B Tech or 3 years Diploma in Electrical / Mechanical
 
- 15 years + overall experience
 
- Must have experience in managing facilities for a manufacturing or plant
 
- Excellent customer service skills 
 
− Excellent communication skills at all levels 
 
− Ability to lead, manage, assign, and motivate teams 
 
− Achievement oriented 
 
− Interpersonal influence 
 
− Demonstrate organizational and priority setting abilities to manage multiple priorities essential in a fast paced 
 
environment
KeySkills  :   facilities operations

Desired Candidate Profile
B.E/B.Tech

Company Profile
Sodexo india pvt ltd

Founded in 1966 by Pierre Bellon in Marseilles, France, Sodexo is now the worldwide leader in Quality of Life services. For over 50 years, we have developed unique expertise, backed by nearly 420,000 employees in 80 countries across the globe.

In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions. We develop, manage and deliver a unique array of On-site ServicesBenefits & Rewards Services and Personal and Home Services for all our clients to improve the Quality of Life. 

Our experiences with our over 75 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performanceevery day.









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