Team Leader for US Voice Process
by :  eNoah iSolution India (P) Ltd.
Category : BPO / Call Centre / ITES  
Location : Indore                   Experience :  5-7   Year
Salary :  - -

 



Job Description

Experience: 5+ Yrs

CANDIDATES FROM INDORE LOCATION WILL ONLY BE PREFERRED


Position: Team Leader - Voice Process - US Shifts - 5+ yrs exp in team handling. 
Experience: 5yrs In BPO international US Calling
Qualification: Any Graduates 
Shift : Night Shift / 5 days working.
Salary: Best in Industry with attractive allowances and career benefits

JOB DESCRIPTION:
Position Summary: 
Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization. Provides feedback to the team members on quality standards, performance improvement goals and development. Performs a variety of tasks with respect to client management, People management & Process management.

Job Roles & Responsibilities: 
Driving performance on SLAs being measured by the business & by the client 
Set up processes to track key indicators such as schedule adherence, attendance and absenteeism. 
Communicating feedback to his/her span satisfactorily 
Flexible and open to working in different shifts 
Willingness to work under stringent targets and pressure 
Team player and open to feedback

Skills required: 
Excellent communication skills (English) 
Should be a graduate or should have completed 15 years of education 
Inclination towards process improvements 
Good presentation skills 
Excellent MS-Excel, Word, PowerPoint skills 
Orientation towards working with people 
Good analytical skills 
Customer service experience in a BPO will be preferred

Qualification: 
Graduate in any stream

Flexible working in Night shifts.
Shift: 7pm to 5am, Monday to Friday.
Cab Facility is not available but night shift allowance is provided.

KeySkills  :   BPO International Voice Process Salary Night Shift Calling tele caller communication call centre outbound voice

Desired Candidate Profile
(UG - Any Graduate - Any Specialization) OR (PG - Any PG Course - Any Specialization)

Company Profile
eNoah iSolution India (P) Ltd.

eNoah is a boutique consulting led integrated IT solutions & BPO company providing services to Fortune 1000 companies in the Integrated Health, Insurance, Manufacturing and Automotive domains. With strong domain focus, the solutions are vertically integrated and delivered through a client intensive relationship based global delivery model. 

eNoah is ISO 27001 certified and HIPAA compliant. Over the last 10 years, eNoah has enjoyed repeat businesses from all its clients due its obsession to client delight and delivery. eNoah's mature and established service delivery setup helps clients pilot and steady state the processes with focus on metrics driven outcomes that would exceed customer SLAs.









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